Notification Rules
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Active Rules
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Disabled
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Case Types
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Teams
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Teams Notifications
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Stale (30d+)
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Profiles
Profiles store a set of default values (ticket type, team, agent, channel, summary, email). When creating a new rule, pick a profile to auto-fill these fields.
Recent Activity
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Tickets Created
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| Time | Case Ref | Case Type | Status | Outcome | Halo Ticket | Teams |
|---|
Teams & Agents
Manage Halo teams and their agents. Only enabled teams appear in rule creation dropdowns.
Settings
CXM Sync
Synchronise case types and statuses from Jadu CXM. These populate the dropdowns used when creating notification rules.
Sync All Case Types
Fetches the latest case types from CXM
Sync All Statuses
Iterates through all case types and syncs their statuses
Halo Sync
Synchronise teams and agents from Halo ITSM. These populate the team and agent dropdowns in rule configuration.
Sync All Teams
Fetches the latest teams from Halo
Sync All Agents
Iterates through all teams and syncs their agents